At Inspired Art, we are committed to delivering a product that we hope you’ll love.
If for whatever reason you change your mind or aren’t satisfied, you have 28 days from date of purchase to return your order for a full refund or replacement.
We offer an optional express returns service worldwide with DHL. If you want to use your own method of returns, please use a tracked service, we take no responsibility for returns not being delivered if you choose to do this.
How do I return an order?
- Please contact us at email@example.com and we will provide you with your DHL Returns label and Customs paperwork.
- Repack the item in the original packaging it came in – please note the item(s) must be in the original condition you received it in
- You can drop your shipment off at your nearest service point https://locator.dhl.com or DHL Express will collect your items on a day / time slot of your choice from your chosen address for free.
- We will receive your items within a few days and process your exchange / refund immediately.
- We will contact you to confirm receipt and to ensure that your exchange or refund has been processed.
How much does it cost?
We charge an administration fee of £25 for all returns.
In addition, delivery charges may apply for returns as set out below.
Returns are free for UK customers.
For international returns, there is a small fee which will be deducted from your refund. Please see returns fees below:
- UK - Free
- Europe - £10
- USA & Canada - £15
- Rest of world - £20
Please contact us at firstname.lastname@example.org if you have any questions regarding our returns policy.