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Cancellations & returns

At Inspired Art, we are committed to delivering a product that we hope you’ll love.

If for whatever reason you change your mind or aren’t satisfied, you have 28 days from date of purchase to return your order for a full refund or replacement. 

We offer an optional express returns service worldwide with DHL.  If you want to use your own method of returns, please use a tracked service, we take no responsibility for returns not being delivered if you choose to do this. 

How do I return an order? 

  • Please contact us at hello@inspiredartdirect.com and we will provide you with your DHL Returns label and Customs paperwork.
  • Repack the item in the original packaging it came in – please note the item(s) must be in the original condition you received it in
  • You can drop your shipment off at your nearest service point https://locator.dhl.com or DHL Express will collect your items on a day / time slot of your choice from your chosen address for free.
  • We will receive your items within a few days and process your exchange / refund immediately. 
  • We will contact you to confirm receipt and to ensure that your exchange or refund has been processed. 

How much does it cost? 

We charge an administration fee of £25 for all returns.

In addition, delivery charges may apply for returns as set out below.

Returns are free for UK customers.

For international returns, there is a small fee which will be deducted from your refund. Please see returns fees below:

  • UK - Free
  • Europe - £10
  • USA & Canada - £15
  • Rest of world - £20

Please contact us at hello@inspiredartdirect.com  if you have any questions regarding our returns policy.